Most shocking service....

I have been to Vodacom Customer care six times this year, received four Vetting Application Notifications, and STILL my phone contract has not been moved to my own name! My contract has been on my mother's name for a while, I have been battling 11 months to get it onto my own, and after four phone calls where it was confirmed it is on my name.. it is still NOT on my name... I have spent hours, every time to get the statements, forms and the ques for the same thing. Why is it so hard to just move a contract? Why have I received four phone calls that this has been done successfully? PLEASE get this right!! I am done being patient.