MOST SHOCKING HORRIFIC NIGHTMARE type of SERVICE

Vodashop Alisom(West gate) is horribly ***********. I've app**** for a contract on the 31st of December, 2017, and my contract was approved on the 3rd of January, but until this day(08-Feb-2017). No one cares to update me as to what's going on, they're unreachable on the phone, so one must always drive there in order to find out what's going on, can you imagine the amount of petrol, I've already wasted with all the ups and downs? They keep on telling me one thing, "The phones are on back order, and we don't know the date of delivery". Vodacom please check your footage to see how many times I have visited Vodashop Alisom only to be disappointed over and over again. The experience I've had is a nightmare. Vodacom PLEASE explain what your customer must do in this horrific situation!