MOST SHOCKING EXPERIENCE IN 18 YEARS

<p>Purchased Samsung Galaxy Trend Neo Jan 2016 on their recommendation...I have always used Samsung...problems from day 1....took it back...making loud noises..dropping calls...battery and device heating up..not holding charge...took back...they noted fault....endured frustration for many months then could not take it anymore told to go back to same shop Vodacom 3G Data Store Canal Walk....STORE CLOSED..NO SURPRISE TO ME ?????Management and most staff shocking...</p> <p> </p> <p>Then was told to take to Vodacom Repairs Shop Canal Walk...different shop completely. Spoke to Manager Patrick via conference and he wanted to do all that he could to make up for past experiences at other store...given loan phone...all my files transferred by wonderful technician Raashid. ..Floor manager Shanaaz pleasant too.This by the way organised with Elizabeth SEBETOA at Advanced repairs....phone sent to her.</p> <p>I stated I did not want phone back....she however still sent a like for like Trend Neo back....had it for a matter of days...people could not hear me..I could not hear them...complete sound distortion..heating up...not holding charge...so many faults....Then on 7 October I lost all connectivity to Network. I could only make a call and send or receive SMS's....reported it when I got home...told by 082 111 that the network had been down whole day....would only be back up in the morning....I said to consultant why are u not letting customers know via sms....oh she said no we don't do that but we might send an apology in the morning !!!! I was shocked.......this apparently turned out to be untrue received email from Judy that there had been no network problems in my area.....this carried on till THIS Monday .demanded Name of CEO HIS CONTACT NUMBER AND EMAIL ADDRESS.....I HAVE GONE THROUGH HELL WITH VODACOM SINCE 23 January 2016 till date......I have presently loan phone from Vodacom a SAMSUNG A7. I WANT A PHONE SIMILAR TO IT OR EQUIVALENT IRRESPECTIVE OF DIFFERENCE IN COST TO MY ORIGINAL PHONE......VODACOM CAN FOOT THE BILL!!!!! I NEVER WANT TO SEE THAT TREND NEO OR ANYTHING SIMILAR TO TREND NEO IN MY LIFE which Elizabeth has offered as a "gesture of goodwill" ??? I HAVE REMINDED HER I AM THE CLIENT AND THE COST IS NOT COMING OUT OF HER POCKET... I HAVE PUT UP WITH MORE THAN ANY PERSON COULD POSSIBLY ENDURE.....EVEN STAFF HAVE TOLD ME IT IS RIDICULOUS !!!!! I HAVE ENCOUNTERED RUDE SERVICE FROM CALL CENTRE...MAIN SWITCHBOARD IN JHBG.....AND DID U KNOW YOU CAN ONLY PHONE THE CUSTOMER CARE LINE ONLY 15 TIMES....THEN THEY TELL U TO PHONE ANOTHER NUMBER FOR WHICH YOU WILL BE BILLED......VODACOM HAVE ALL MY CORRESPONDENCE EASILY 60 MAILS EVEN MORE. THE ENTIRE COUNTRY OF TECHNICIANS AND ENGINEERS COULD NOT FIND OUT WHY I COULD NOT CONNECT TO NETWORK.EVEN THOUGH I HAD DATA. THIS HAS CAUSED ME SO MUCH STRESS AND ANNOYANCE AND INCONVENIENCE....PEOPLE AROUND THE WORLD WHO I CONTACT USING APPS WONDERING WHAT IS GOING ON....THEN I GET A CALL ON 24/10/2016 FROM RANDALL AT VODACOM OAKDALE BELVILLE. ...GUESS WHAT HE SEES MY PHONE HAS BEEN LOCKED BY SOMEONE IN VODACOM IE THEY HAVE TAMPERED WITH MY CONNECTION.... HE UNLOCKS IT AND I AM NOW CONNECTED AGAIN .....17 DAYS WITHOUT CONNECTIVITY...I HAVE ASKED FOR AN INVESTIGATION AS TO WHO DID THIS AS IT IS AN OFFENCE AND I WILL NOT ACCEPT ANYTHING LESS THAN SOMETHING SIMILAR TO THE PHONE THEY HAVE LOANED TO ME OR EQUIVALENT IN CAPACITY.....THE OTHERS ARE COMPLETE DUDS....IN FACT I WAS TOLD AT BEGINNING OF YEAR BY VODACOM 3G DATA STORE THAT THERE ARE ALWAYS GOING TO BE DUD PHONES...UNFORTUNATELY I GOT ONE THEY SAID !!!!!! I DID GET DATA FROM THEM. I NOW WANT THEM TO DO THE RIGHT THING AND BEAR THE DIFFERENCE IN COST AND GIVE ME A REPUTABLE PHONE....APPARENTLY THIS REQUEST HAS GONE THROUGH TO CEO OFFICES....I AM WAITING BUT NOW I HAVE HAD ENOUGH......VODACOM HAVE MADE A FORTUNE OUT OF ME......AND THEY SHOULD BE SO EMBARRASSED BY ALL THE COMPLAINTS FROM CLIENTS..... I WILL UNDER NO CIRCUMSTANCES BE TREATED LIKE THIS...I AM A CLIENT !!!</p>