Most ridiculous service from the entire store

My mother has been with MTN since 2001, I convinced her to apply for a contract with Vodacom. OH HOW I REGERT IT! We have been trying to get the phone since January and to date we still do not have a phone for her. With the most ridiculous customer service and the most pathetic lack of communication on progress, I actually have no more words for this pathetic store. The number for Head Office I got off the net doesn't even work. DOES A CUSTOMER REALLY HAVE TO GO THROUGH THIS TO BECOME A VODACOM CUSTOMER? Surely it should be a pleasant process for a loyal MTN customer of 14 years to change over to vodacom??? Again I say SPEECHLESS!!!!