Most revolting company !!!

I've only given Vodacom 1 star because I don't have a choice of selecting 0 stars for your pathetic company. 2 days ago I complained about how the wrong colour phone was delivered to me after your agent messed up my upgrade. I was told on that day that the agent who messed up will call me and that a team leader will also call me. Those calls never came. Yesterday I called and complained again and was told by the agent that she will escalate my problem and her team leader will call me. That call too never came!!! Your agent ordered the wrong colour despite the FACT that I confirmed the colour of the phone with her whilst the upgrade was being done. Now I have to suffer the repercussions and no action is taken against her nor am I offered a remedy to speed up the process for me. I was bluntly told that I have to return the whole package and only once the package has been received by Vodacom only then can I re-apply for my upgrade. Bearing in mind that this process can take up to 12 working days and the cherry on the top... I was told that the colour of phone that I want is now out of stock and that I will have to wait up to 30 days. I cannot begin to fathom how pathetic Vodacom is at customer services or perhaps those two words are non existent. Please don't bother replying telling me how sorry you are for the inconvenience and that an agent will contact me shortly, this was promised 2 days ago after my first review and yes you've guessed it... that call never came. Revolting (for the lack of a better word) is what I think your company is. Perhaps a letter from my attorney is exactly what Vodacom needs to catch a wake up!!!!