Most pathetic service provider ever...

<p>I submitted my change of ownership documents on the 20th of September 2016...by the the 9th of November I had made MULTIPLE phone calls to Mishak at the Randridge mall vodacom store to follow up on the process. He was always busy when I phoned and never returned my calls...I even went back to the store to follow up after which I was told that he will phone me to keep me updated on the process...which also did not happen. </p> <p> </p> <p>I then escalated the issue by complaining on facebook...where I was given the social.media email address. I then escalatee the issue there...finally Mishak phoned me to apologise for his poor service and promised to give me feedback by the close of business that day...that also didnt happen. I escalated the issue again...</p> <p> </p> <p>Since then I received two screenshot emails of what "has been done" and on the 30th of November I was told everything was done they were just waiting for activation which again would be done before close of business that day.</p> <p> </p> <p>It is now the 6th of December and the contract is STILL in the previous owner's name...how does it take almost 3months to change a name and a bank account for a contract? I have wasted my time and my money on trying to resolve an issue with a company that clearly don't care about their existing customers.</p> <p> </p> <p>Vodacom's vision is best network,best value,best service....and they clearly DON'T know how to do any of the above...pathetic and *********** is more accurate.</p> <p> </p> <p>I have attached all the mentioned correspondences to prove how useless the service has been.</p>