MOST PATHETIC SERVICE PROVIDER

<p>I am soooo fed up with Vodacom. On the 17th of August 2016 I bought a router that includes 10gig top-up every month. Because it was in the middle of the month, I was supposed to get pro-rata data which was supposed to be activated between 4 - 6 hours. After a day I havent received anything. I phoned Vodacom and they said the sim card was not acitivated. So I went back to the Carletonville branch where I bought the router to query this. The guy said it is impossible he did activate it. So I bought 500mb to check if it works. Everything worked so again I phoned Vodacom to query why I havent received the pro rata data. Then they told me the router was activated as a top up - not 10 gig.</p> <p>Again I phoned the Carletonville branch to query this. The guy told me I am not the only one complaining, he will sort it out and come back to me.</p> <p>Still waiting for his phone call. After a few days of no feedback I phoned him AGAIN. He said the other people who had trouble received their data so mine would reach my phone in a few hours time. Again, nothing. After compaining on Facebook, they said I must send them a mail and they will take it from there. Again as to NO SURPRISE, nothing. I emailed and phoned them AGAIN, and after a week of a LOT of trouble, the gave me 3gig. On the first , again no suprise, I havent received my 10gig. Again I phoned the Carletonville branch, said he will come back to me, still waiting for his call. Again I emailed and phoned Vodacom - no luck. After a few days of struggle I went to the Carletonville branch to cancel this contract beause nobody is able to assist me. The guy told me he is struggling to get through to Vodacom to cancel this, he will email me in 2 days time to confirm the cancelation. Still waiting for his email.... I phoned him, still nothing. I emailed and phoned Vodacom, Still nothing. They must pray that they dont deduct any money from my account on the 1st, they will be very sorry.</p> <p>Left it there. Almost a week back I got the following msg on my phone: Your credit limit bar has been activated. Mandatory Account Limit Reached - Subscribers Softlocked. I was furious. I couldnt use my phone at all as it has been blocked. I phoned Vodacom to query what was going on.The lady told me I havent paid my account. I told her to look on the system that my debit order went off on the 1st. So she went into the system to confirm it was their mistake, she will unblock my phone. The day after they blocked my phone exactly the same happened. And 4 days after that as well. Every single day they block my phoned with exactly the same msg. And every day I have to to phone them, go through a whole process just to unblock it. The one day they blocked my phone twice. I had to phone them back 3 times as they said the number was unblocked, but it wasnt. 2 days back the lady explained to me that I have reached my credit limit of R1300 thats why they blocked it. I explained to her very clearly that not even in a years time have I reached R1000 where on earth did she get that from she can mos see on the system. She said she knows but that is how it works and got very rude. WHY IS SHE RUDE this is a mistake on THEIR side NOT MINE. Yesterday when I phoned them they told me they are havin trouble with their system and a lot of users is experiencing the same problem . Now why dont they fix it then??? This has been carrying on for a week now. I am sick and tired of hearing the same story over and over again but nobody actually goes through the trouble to fix it. If this new system is giving so much trouble why not go back to the old one that worked perfectly.?? Its always the back office that will sort it or this one that needs to sort it out or that one ... And at the end you arent getting ANYWHERE with this people. They are the most useless service providers I have ever dealt with. NO ONE BUT NO ONE have enough brains to sort out your problem. I cant wait for my phone contract to end so that I can cancel everything with them and HOPEFULLY wont get stuck with the same problems. I use my phone a lot and cant afford to struggle every time to unblock it!!! Need to warn people to stay as far away from Vodacom as possible... You are going to pull out your hair if you sign a contract with them!!!! Waiting for the next message now that my phone was blocked.....</p>