AM
Athi M
1 reviews | Active since Aug 2025
30 Oct 2025, 11:39
Most pathetic service I have ever experienced
I have never experienced any service like i have experience at Vodacom. I think you are most pathetic service, i have ever experienced. and the agents "customer care" that I have spoken to , i think 6 infact the last one said when I said I will escalate this she said " listen to me" infact " none of the team leader are here they are on leave and you can escalate with pleasure". There is not even one that was compassionate to understand that my fibre was suspended. Are you guys running a circus there or what. I want my money back and cancel this fibre with immediate effect. I am sure I can get better service somewhere else.
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Replies (7)0
Replies (7)AM
Athi M's updateReviewer Update
30 Oct 2025, 14:15I am not holding my breath, it can take a full year for that to happen
AM
Athi M's update30 Oct 2025, 14:15
Reviewer Update
I am not holding my breath, it can take a full year for that to happen
AM
Athi M's updateReviewer Update
30 Oct 2025, 14:34 Bet this is Vodacom, they are going to claim that they called me when it only rang for 4 seconds but what do you expect from customer care that couldn't care less about you as a customer.
AM
Athi M's update30 Oct 2025, 14:34
Reviewer Update
Bet this is Vodacom, they are going to claim that they called me when it only rang for 4 seconds but what do you expect from customer care that couldn't care less about you as a customer.
AM
Athi M's updateReviewer Update
30 Oct 2025, 14:34image.png 43.49 KB
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Athi M's update30 Oct 2025, 14:34
Reviewer Update
image.png 43.49 KB
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Athi M's updateReviewer Update
31 Oct 2025, 13:56Can you believe it image.png 36.92 KB
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Athi M's update31 Oct 2025, 13:56
Reviewer Update
Can you believe it image.png 36.92 KB
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Athi M's updateReviewer Update
31 Oct 2025, 13:58The day is almost over, and nothing has been done by my complaint, i sent the emails to the emails that I got , then i was told that i need to the forward those email to another email and on that email I GOT the above error. DO YOU NOT HAVE CAPABLE PEOPLE THAT CAN DEAL WITH THIS. The lady that keeps calling me sounds so uninterested. Customer experience is that last thing that you are trained on it appears. I just want my money and I am done with you
AM
Athi M's update31 Oct 2025, 13:58
Reviewer Update
The day is almost over, and nothing has been done by my complaint, i sent the emails to the emails that I got , then i was told that i need to the forward those email to another email and on that email I GOT the above error. DO YOU NOT HAVE CAPABLE PEOPLE THAT CAN DEAL WITH THIS. The lady that keeps calling me sounds so uninterested. Customer experience is that last thing that you are trained on it appears. I just want my money and I am done with you
AM
Athi M's updateReviewer Update
06 Nov 2025, 18:37I still have not gotten any response from Vodacom, the lats lady i spoke to says that I have to wait on an SLA ,need less to say my wifi is still off and no one has been able to resolve my "complicated "case.
AM
Athi M's update06 Nov 2025, 18:37
Reviewer Update
I still have not gotten any response from Vodacom, the lats lady i spoke to says that I have to wait on an SLA ,need less to say my wifi is still off and no one has been able to resolve my "complicated "case.
AM
Athi M's updateReviewer Update
10 Nov 2025, 11:37Hi there. Please call me back regarding this complaint
AM
Athi M's update10 Nov 2025, 11:37
Reviewer Update
Hi there. Please call me back regarding this complaint