MB
Marlene B
1 reviews | Active since Jan 2022
18 Jan 2022, 16:32
MOST PATHETIC SERVICE FROM VODACOM
Vodacom Fibre is pathetic. Cancelled my Frogfoot, installed Metrofibre. The one worse than the other!!! Double charged for Frogfoot after cancellation. Received credit in November 2021 but debit order reinstated in January 2022. What the hell!!??!!??!! Call centre agents even worse than the fibre!! No satisfactory answers and they don't understand - not their own system, not me as customer or their own billing system!!!!!!!!!!!!!!!!!! Cancelled the Metrofibre in November 2021 - still being charged in January 2022.
They take their money but provide NO SERVICE AT ALL!!!!!!!
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
18 Jan 2022, 19:40Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jan 2022, 19:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team