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nonhlanhla D
1 reviews | Active since Jul 2023
26 Jul 2023, 15:53
Most PATHETIC service from a service provider ever.
3 days without internet, nobody wants to take responsibility worse they still can'T give SLA this is every months problem (from October 2022). Been calling since Sunday EVERYDAY THEY WILL ESCALATE OR THEY WILL CALL BACK BUT DON'T now they blaming me for my details not being CAPTURURED BUT HAVE SR*** (REF NUMBER) i provided my details but today my details are not there.
@vodacom if you don't want our business let us go (x3 contracts) we still spend money on prepaid while we paying you monthly.
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Replies (2)
Vodacom's replyOfficial
27 Jul 2023, 07:25Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply27 Jul 2023, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
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nonhlanhla D's updateReviewer Update
27 Jul 2023, 13:30😂😂😂, still not connected @day 5 Manager by the name of Ashley Peters called me yesterday and said it will be attended to this morning already only got a call @11:22 from technician/ agent advising that it has been resolved we tested i’m still not connected. He said “they will have to send a technician to my house”, SO WE WAIT THAT’S WHAT WE DO BEST AS VODACOM FIBRE CUSTOMERS WAIT WITHOUT SLA…..
And sadly a full invoice is waiting to be settled at the end of the month with a service breakdown X2 in month.
This happens almost every month if not every month but you still take 5 days to restore connection 😢😥😥
And sadly a full invoice is waiting to be settled at the end of the month with a service breakdown X2 in month.
This happens almost every month if not every month but you still take 5 days to restore connection 😢😥😥
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nonhlanhla D's update27 Jul 2023, 13:30
Reviewer Update
😂😂😂, still not connected @day 5 Manager by the name of Ashley Peters called me yesterday and said it will be attended to this morning already only got a call @11:22 from technician/ agent advising that it has been resolved we tested i’m still not connected. He said “they will have to send a technician to my house”, SO WE WAIT THAT’S WHAT WE DO BEST AS VODACOM FIBRE CUSTOMERS WAIT WITHOUT SLA…..
And sadly a full invoice is waiting to be settled at the end of the month with a service breakdown X2 in month.
This happens almost every month if not every month but you still take 5 days to restore connection 😢😥😥
And sadly a full invoice is waiting to be settled at the end of the month with a service breakdown X2 in month.
This happens almost every month if not every month but you still take 5 days to restore connection 😢😥😥