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achmat.kassiem achmat.kassiem

1 reviews | Active since Nov 2016

12 Feb 2021, 14:38

Most pathetic service ever received

I decided to take a WiFi contract for the needs of my children education with the new way of life due to Covid. I app**** on 2nd February 2021. The first setback was when the did not do the escalation when they advised they would, I escalated the matter and a secondary order was created resulting in the delivery of another router and the installation at the wrong address, I am patient and gave the benefit of the doubt, after the installation was finally completed, no I structuins were provided by Vymatel to call Vodacom for activation. I called Vodacom and was I formed it will take 24-48 hours. I followed up about the activation and was advised that the information was I correctly captured and they will fix this. They made contact with my daughter and completed their troubleshooting and rectified the information on the system. I was told that it will now take 24 to 48 hours for activation and I called again after nothing has happened, I called this morning and was told that I will be activated by 12pm today(12/2/2021), and now I received an email that says my I stallation was done I correctly and SR*** was opened to resolve the issue. School is starting on Monday 15 February and my other children need to complete their university registrations and they keep interrupting me at work to have this resolved. No way will I recommend the service provider to anyone.

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Replies (1)
Vodacom
Vodacom's reply13 Feb 2021, 13:45
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team