1 reviews | Active since Aug 2022
MOST PATHETIC SERVICE EVER !
I WISH THEY HAD AN OPTION TO RATE THEM -0 STARTS ! I HAVE BEEN ON THE LINE WITH THEM FOR OVER AN HOUR AND SINCE I REQUESTED CALL RECORDINGS FOR THE DATES I TOOK CONTRACTS I AM BEING TRANSFERRED TO DIFFERENT DEPARTMENTS THE WHOLE TIME. OUR PHONES GOT ****** AND WE OPENED A CASE WE WERE TOLD THAT WE WONT BE BILLED AND ALSO TO CLAIM FOR INSURANCE SINCE WE HAD THE COMP. CELL INSURANCE. WHEN WE HAD TO CLAIM FOR THE PHONES WE ARE TOLD WE DON'T HAVE INSURANCE WHICH THEY ALLOCATED ON THE MONTHLY INVOICES & STATEMENTS THAT THEY DEBIT FOR THE PHONE RENTAL,DATA PACKAGE AND THE COMP. CELL INSURANCE. WE THEN ADVISED THE CONSULTANTS THAT IF WE ARE NOT ASSISTED THEN WE WILL NOT BE LIABLE TO PAY FOR THE ****** PHONES OR THE SIM CARD.
THEY ADVISED THE CALL RECORDINGS WILL BE SENT TO US ,TO DATE WE ARE STILL WAITING.WE REQUESTED THIS IN NOVEMBER 2021.
WE RECENTLY RECIVED A EMAIL FROM THEIR 3RD PARTY LEGAL COMPANY ADVISING THAT WE OWE VODACOM BUT THE MONTHLY INVOICES THEY SEND US SINCE WE REQUESTED THE CALL RECORDINGS SHOW R0.00
WE THEN ADVISED THE LEGAL TEAM TO REQUEST THE RECORDINGS AND ADVISE AND WE ARE TOLD THAT WE NEED TO GO TO THE POLICE STATION AND WRITE AN AFFIDAVIT REQUESTING THIS WITH THE TIME WE SPOKE TO THE CONSULTANT.
THE WORST SERVICE EVER ! I HAVE AN EMAIL FROOM THEM STATING THAT THE NUMBERS HAVE BEEN BLOCKED AND THIS IS THE DAY WE REPORTED THEM .
TODAY 04/08/2022 WHEN I CALLED REGARDING THE ACCOUNT I AM TOLD THE NUMBERS WE USED (THAT ARE SUPPOSED TO BE BLOCKED) HAVE BEEN ALLOCATED TO NEW CUSTOMERS SO THEY CANNOT PULL RECORDINGS !
I AM WAITING FOR THE CALL RECORDINGS !
I have spoke to different consultants on the *** number only because I called in for assistance from Switchboard I went to Sales and was told by the consultant Phumzile Ntshaba that she cannot pick up any accounts under my ID .She later advised that the cellphone numbers have been allocated to another person. I requested the call recordings and she told me that she will put me through to customer service so that they can send the recordings to the nearest Vodacom Branch/Shop near me.
I was put on hold for over 20 minutes for Customer service and still no luck I have sent an email to *** request assistance still no LUCK.
I have spoke to different consultants on the *** number only because I called in for assistance from Switchboard I went to Sales and was told by the consultant Phumzile Ntshaba that she cannot pick up any accounts under my ID .She later advised that the cellphone numbers have been allocated to another person. I requested the call recordings and she told me that she will put me through to customer service so that they can send the recordings to the nearest Vodacom Branch/Shop near me.
I was put on hold for over 20 minutes for Customer service and still no luck I have sent an email to *** request assistance still no LUCK.
I need the call recordings as I was advised I will receive them
I need the call recordings as I was advised I will receive them