MOST PATHETIC SERVICE EVER

<p>Now for 7 months having problems with my Samsung A3 phone hardly used due to the problem that it was always with Vodacom for repairs i was requested by SAMSUNG to hand in the phone to one of the branches to have a look at it. VOdacom stating there is nothing wrong but atleast Samsung has given me the feedback on why the phone is not working correctly. Samsung is willing to assist in fixing the phone but i have to proof that the phone is still warranty ... requesting the copy of the contract from VOdacom telephonically on the 20/12/2016 i have received an sms stating to email them a copy of my ID and a signed letter requesting same. I have done that on the 21/12/2016. Up until now nothing was received from them/ Phoning them now holding on for more than 30 minutes the customer service agent told me they still waiting for the letter... really?????? then i get transfered to the accounts department for what reason i dont know as Lebogang told me she cant assist Customer Service it the only department that can Send me the requested docs... Holding for another 15 minutes i have just dropped the phone. The service from Vodacom is really very bad.. I will not reccommend any person to join Vodacom ever with my past 7 months experience.... Wonder how long will they take to respond on this</p>