Most pathetic service ever!!!!!

This is by far the worst service I have ever received. In October a tele agent named Noko contacted my mother advising her that Vodacom was giving away free phones and mentioned nothing about a contract. To her surprise when receiving the parcel there were two sim cards in the box. She never mentioned anything about a duo contract. <br> I've contacted their customer services department numerous times, we were advised several times that a collection will be arranged and a courier service will contact her before delivery. when calling Afrizon, the call gets repeatedly disconnected. she does not want the phone or contract. <br> Two weeks ago we got through to Mary, she seemed so helpful and assured us that collection has been arranged, even gave us a reference number but we are still waiting. my mothers active contract has now been suspended due to this mix up. the sim cars have not even been activated yet. This situation is extremely frustrating!!!