KM
Koketso M

1 reviews | Active since Jan 2020

12 Sept 2021, 15:57

Most irritated vodacom customer

Vodacom is doesn’t care about its customers. I upgraded my contacts with them in June and they offered me a FREE we grow voucher. But since upgrading my contract they have been adding an extra charge of R78 on my account for “handset installation “ i have not bought any device with them, yet they charge me for something i do not have with them. I have complained countless times and their consultants never understand what’s going on. Vodacom contracts are a **** for them to ***** from you out your pocket. I was planning on getting an unlimited data package with them but i will never!!!I encourage anyone else who sees this post to not even bother considering vodacom for anything.

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Replies (1)
Vodacom
Vodacom's reply13 Sept 2021, 08:36
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team