Most inhumane service recieved by Vodacom

Being a customer of vodacom for over 10 years and getting service like this from them is disgusting. If there were any option to leave the star rating out I would because they do not even deserve the 1 star. On the 28th of October I received a call from Lindelwa, she offered me a upgrade on my current contract with vodacom and I asked questions and eventually I took up the contract she was excellent and helpful. I was happy with how it all went. i received the new phone in 2 days. When i got the phone i took it same day and got a screen guard and a cover because i asked if it came with a cover she said yes and when i received the phone there was no cover. I excused that and left it. She told me my contract will be on a top up plan and i will pay R399 for the Honor X9c, Honor X watch and a Honor X7of tab... I was happy, i asked to be deducted in December not november, she said no problem. Only thing is i wont get the allocated 1gig and 50 mins that i suppose to get for the new phone. I agreed to that. But on Friday the 31st, I tried to purchase airtime Like usual because i had an emergency. My dad was critical in hospital and i needed the airtime, when i went to purchase it said im not eligible. I called vodacom and they put me through to the Same lady. She apologized and everything and said in 24 hours it will be rectified. That was at 3pm... So she said she will call me on the 1st at 3pm before knocking off from her shift and find out if its done.I waited for her call and there was no call. I logged my first complaint and I was irate. And she never called me at all. The very next morning was the 1st of November, i got a message that i have been alocated the airtime and data. Which made me concerned i called vodacom and the guy told me that i received it because she put my deduction for the 31st of November. I got so mad i said that Lindelwa should call me n fix all this. I never asked for my debit order date to change from the 20th to the 31st. And further more a 1gig recurring whatsapp bundle has been added onto my contract and i never opt in to that. There after I got a message to say that 9.99 policy has been added onto my profile which mind u I did not authorised. Eventually on Monday the 3rd of November, Vodacom called me a lady name Phindile. She spoke to me I told her everything she said she will get back to me but before that she told me about the extra 14/15 rand extra I'll have to pay if my number goes on prepaid. Which to me is nonsense because I did not agree to that. My agreement was R399 for everything. Now she escalated it and then Sebastian calls me he is Lindelwas manager he said .. and I told him everything and he also suggested device recall and redo the contract that way the amount and stuff will change. I mean Vodacom should not promise one this and deliver different. Then Lindelwa calls me and she trys to cover her skin. She says it's only R15 extra and she nva added no value added on etc she gave me pathetic attitude I then said she must call me with her manager. When they both called me back together he seems as if he never listen to the recording. This made me more mad. Because they all don't want to listen to what wrong their agent has done and they say they will get back to me. Sebastian on the 4th called me again and said he will call me at 3pm with follow up as to what is going on with my query, he has not called me I have left Phindile emails requesting feedback and call backs and stuff from her or Sebastian. And no one responds nor do they call and tell me what's going on..now if Jnr staff don't follow up it's for management to do so but if management themselves don't follow up I guess it's time for higher authority to intervene because it's disgusting at the attitude and the mishaps that we face as customers.

One whole week and my stuff isn't resolved yet they are closing the case number as resolved. I will continue to give them today to sort this out before I take this further up.... In fact I hope this complaint is seen by the directors or CEO of Vodacom... This is why the network is Dien off... This needs to be fixed and fast!!!!!