MOST *********** TEAM LEADERS WHO PROVIDES INCOMPLETE INFORMATION AND NON-RESPONSES TO EMAILS

<p>currently my cellphone contract is still suspended after paying my account .</p> <p>i was billed with a recurring 1 gig of data that should have been terminated .</p> <p>my bill was supposed to be corrected with the JAN2017 Billing and i was supposed to be refunded ,thereafter i emailed a team leader the second supervisor that was assisting as the 1st supervisor did not give me a call back as requested and his name is john i requested for that call to be extracted by the team leader Ndaba jaola .</p> <p>below is an email that i responded to Ndaba after this there has been no response :</p> <p>On 27 Jan 2017 1:08 PM, "Jaola, Ndaba, Vodacom South Africa" <<br ********** wrote:</p> <p>> Dear Shamiemah,<br />><br />><br />><br />> I have been dealing with your query ever since I have reported to office<br />> today and a credit note will be passed on your account regarding the data<br />> bundle you had problem on.<br />><br />> The power of attorney for the details to show on the system the account<br />> holder needs to send a written letter, stating that they are giving you the<br />> power of attorney over the<br />><br />> account along with an ID copy both of the account holder and of the person<br />> that they giving permission over the account only them our accounts<br />> department will be able to update on the system.<br />><br />> The above mentioned documents need to be sent to ********** .<br />> Getting back to the issue of the recurring bundle the 1 gig for December</p> <p> </p> <p> </p> <p>From: Shamiemah Davids ********** />To: "Jaola, Ndaba, Vodacom South Africa" ********** />Cc: <br />Date: Fri, 27 Jan 2017 23:30:03 +0200<br />Subject: RE: vodocom contrat number ********** 749<br />Dear Ndaba</p> <p>Thank you for taking the time to handle my query .<br />I would like to confirm the total amount due for dec2016 and jan 2017 is<br />R420.00 including vat as I normally pay per month R210.00<br />I will be making this payment tomorrow at a vodocom store,however I would<br />like to know should the payment be made tomorrow by when will my suspended<br />status be lifted?<br />Also I would like you to confirm via email as your below email does<br />specifically state that the recurring 1gig data has been stopped ?<br />Then for the power of attorney I will inform my spouse of the necessary<br />and will complete and forward thw required documents ,however I did ask to<br />be flagged on the system regarding this. query so when backoffice or<br />subscription department calls that they are informed that they are allowed<br />to spek to me .<br />Lastly I would like to know of you have extracted the call of 21jan2017<br />where the supervisor John was supposed to call me back , up until today he<br />has not made any contact with my husband as I gave him his cell phone<br />number which is different to the cell phone contract query( ********** 048)</p> <p>I await your response accordingly.</p> <p>Thank you and kimd regards<br />On 27 Jan 2017 1:08 PM, "Jaola, Ndaba, Vodacom South Africa" <</p> <p>From: Shamiemah Davids ********** />To: ********** ********** />Cc: <br />Date: Tue, 24 Jan 2017 22:03:13 +0200<br />Subject: Feedback 24.01.2017<br />Dear Ndaba</p> <p>Thank you for the feedback.</p> <p>I await your further response</p> <p>I trust that you have marked this query as urgent .</p> <p>Kindly provide feedback on the outcome of the call extracted on 21 .01.2017<br />wih the supervisor</p> <p>Kind regards<br />On 24 Jan 2017 9:55 PM, "Mail Delivery Subsystem" <</p> <p> </p> <p>MY FRUSTRATION IS THAT MY PHONE IS STILL SUSPENDED I WAS SUPPOSED TO RECIEVE MY MONTHLY AIRTIME YESTERDAY BUT I DID NOT ,THE RECON OF THIS ACCOUNT IS NOT BEING DEALT WITH CORRECTLY IF IM SUPPOSED TO BE RE-IMBURSED FOR JAN 2017 THEN WHY HAS MY ACCOUNT NOT BEEN OFFSET YET ,AND AFTER THE OFFSET IF I SHOULD STILL PAY AN ADDITIONAL AMOUNT THEN ADVISE WHAT THE AMOUNT IS JUST LIKE I HAVE BEEN ASKING IN THE ABOVE EMAILS ,VODACOM IS THE WORST SERVICE PROVIDER THAT I HAVE COME ACROSS THERE SUPERVISORS AND TEAM LEADERS ASSISTS YOU UP UNTIL A CERTAIN EXTENT AND THEREAFTER THEY JUST LEAVE THE QUERY WAITING FOR SOMEONE ELSE TO PROVIDE FEEDBACK .</p> <p>WHAT HAPPENDED TO IF THE SUPERVISOR IS PROVIDED WITH AN ESCALATION THAT HE /SHE ESCLATES TO THE NECCESSARY DEPARTMENTS AND THEN PROVIDE ONE RESPONSE .</p> <p>BUT RESPONSES ARE BEING PROVIDED FROM THE ONE DEPARTMENT TO THE OTHER .</p> <p>YESTERDAY 01.02.2017 I REQUESTED A CALL BACK MY PHONE DID NOT EVEN RING TWICE AND THE CALL WAS ABONDEND ,THIS IS PATHETIC SERVICE .</p> <p>IF YOU NEED TO CONTACT ME I AM AVAILABLE ON ********** 926 ********** <p>Vodacom is messing with my budget</p> <p>if you requie further names and refernce numbers and dates of call give me a call i will provide the neccessary</p>