1 reviews | Active since Oct 2016

23 Nov 2016, 17:51

most *********** service provider in SA

<p>After years of multiple contracts with Vodacom, the debit order amount almost doubles without reason. Upon enquiry, it is said that I had outstanding amounts, no proof was provided! </p> <p>Now, 2 months later, after returning from abroad, my account has been suspended and apparently the systems at Vodacom refuse to reactivate it. </p> <p>Wishing to settle outstanding amounts, I am provided with banking details.. details which are incorrect. Not once but twice! </p> <p>Visiting the branch didn't make a difference, nor did calling the contact center umpteen times.</p> <p> </p> <p>It's a shame.</p>

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Replies (1)
Vodacom
Vodacom's reply24 Nov 2016, 07:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team