1 reviews | Active since Aug 2016

28 Aug 2016, 15:57

Most *********** service I have ever received.

<p>Phoned cancellations and cancelled all my contracts with Vodacom in May 2016, after they confirmed that all the contracts had expired and are on a month to month basis, they confirmed that all contracts and debit orders had been cancelled. 2 Months later and they are still deducting the debit order amount for one of my numbers, and they have now blocked my number seeing that I owe them money because I reversed the debit order. Phoned them numerous times requesting a call back, nothing. Seems once u have a contract you cannot cancel it, even after they have confirmed that it has been done. That is how they treat a customer of over 20 years. Utterly disgusted. Will be moving all my business to MTN.</p> <p> </p> <p>Thank you Vodacom.</p>

0
Replies (3)
Vodacom
Vodacom's reply29 Aug 2016, 07:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update01 Sept 2016, 09:02
Reviewer Update

Still have not heard anything from Vodacom,and still my phone is blocked. My patience is starting to run out now.

's update01 Sept 2016, 09:06
Reviewer Update

If you are unable to resolve this matter, please just have the courtesy to notify me so that I can make alternative arrangements regarding the use of my phone, because at the moment u are wasting my time.