Most *********** service I have ever received.
<p>Phoned cancellations and cancelled all my contracts with Vodacom in May 2016, after they confirmed that all the contracts had expired and are on a month to month basis, they confirmed that all contracts and debit orders had been cancelled. 2 Months later and they are still deducting the debit order amount for one of my numbers, and they have now blocked my number seeing that I owe them money because I reversed the debit order. Phoned them numerous times requesting a call back, nothing. Seems once u have a contract you cannot cancel it, even after they have confirmed that it has been done. That is how they treat a customer of over 20 years. Utterly disgusted. Will be moving all my business to MTN.</p> <p> </p> <p>Thank you Vodacom.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Still have not heard anything from Vodacom,and still my phone is blocked. My patience is starting to run out now.
Still have not heard anything from Vodacom,and still my phone is blocked. My patience is starting to run out now.
If you are unable to resolve this matter, please just have the courtesy to notify me so that I can make alternative arrangements regarding the use of my phone, because at the moment u are wasting my time.
If you are unable to resolve this matter, please just have the courtesy to notify me so that I can make alternative arrangements regarding the use of my phone, because at the moment u are wasting my time.
