Most *********** network in the history of Network providers - WORST CUSTOMER EXPERIENCE!!!

Good day, My phone was blacklisted & I submitted an unblacklisting request (26/04/2016 at Vodacom Rivonia) because I was advised by Vodacom that my phone is having network problems because it was not unblacklisted successfully. To my surprise I received an sms on the 29th from Gloria Nonhlanhla Sehenye with a blackilisting ITC reference number : ***, who the **** asked her to blacklist my phone. If she was unsure she could have called me to clarify my query to her. Because of her incompetence my life came to a halt since Friday, I could not do internet banking or receive any calls because of the caliber of Vodacom Customer services consultants. I went to Vodacom Jabulani mall to get assistance, only to be attended by a clueless, ******** & non sympathetic agent who kept going through her groceries in front of a customer. She just said she doesn't know what to do. I asked her for advise she just gave me a blank look, what the ****!!! The least you can do is train your agents to atleast attempt to speak English & secondly they need to understand their product offerings, what an idiot. She said I must call the unblackilisting department on 082111, I asked her for the phone because I don’t have a phone she said they don’t have phone…seriously!!! This morning I called 08211 only to be told there is no Unblackilisting department, I spoke to Sanelisiwe who was annoying because I had to repeat myself but she wasn’t bad. She’s clueless but not bad. She told me the request will take 7days, I have not paid my child’s school fees, transport & a truckload of other things because I use internet banking. I cannot wait for 7days to pay my bills, I want my phone unblacklisted today. Do not make it my problem. I have never had such a terrible experience in my life.