1 reviews | Active since Mar 2015
Most *********** company ever dealt with!!
So I decided to leave Cell C for Vodacom and after less than three days of dealing with Vodacom I am already regretting my decision. Everything progressed nicely until after receipt of the handset.<br> <br> It has been about 48h and my contract has still not been activated and my number ported. This is despite spending over two hours on the phone, on hold with different departments yesterday, trying to sort this issue out. Every time I finally get hold of someone it is always some other departments issue. I eventually got hold of activations who told me that the contract will be activated and my number ported within five hours of our conversation. That was yesterday at four.... and guess what it's been 18 hours since that conversation and I'm still waiting for this to happen.<br> <br> So I try phone activations this morning on ***, over five times already, and the number just rings for a while then cuts off. Excellent. Then I phone Vodacom direct on *** and after holding for about 15minutes I speak to a guy who took down my details and said that he would send a request to Activations to call me back and that this will take 24 hours. More great news. Still waiting... <br>
Thank you for the posting.
The matter has been escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter has been escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
