Most *********** Company Ever!

I did an online upgrade of one of my 3 Contracts with Vodacom on the 30th July 2015. The new Device was delivered Monday 3 Aug via Ram couriers. I have decided that the new upgrade was not what I wanted and cancelled the upgrade as I wanted a different handset and package. Ram couriers the collected the device on the 6 Aug from my offices with ref nr. The upgrade however still reflects on my account and no one can assist me . I have spent an entire day on the phone with all departments possible but no one can assist me with my query. I have spoken to all departments but with the same result. NO ONE KNOWS WHO CAN HELP ME!!!!!....I am now upgraded to a package I have cancelled within 2 days without opening the device package and the device has been returned to Vodacom. Now I have to pay for a package I don't use and a device I don't have. That nice hey?....I have never seen such incompetence in my entire life. Please avoid doing business with Vodacom. They are quick to take your money with no customer service at all!...I am livid!...To say it mildly!.