EB
Elizma B

1 reviews | Active since Jan 2018

25 Mar 2021, 11:55

Most *********** cellular service

Review number 4 for the most *********** cellular service. I have better luck at a Home Affairs office.

I have stated in numerous emails and calls that after 6 months, still NO FIBRE!!! Our router is still neatly tucked away in a sealed box. No one has been here.

Yet, Vodacom diligently charged us for this service which we refused to pay. No service, no pay.

Not only has my number been inactive for almost 2months, my husband's name is blacklisted on vodacoms side. All due to the bill piling up over a service never delivered.

By the looks of it none of the staff is able to read, hear or talk. Since I have multiple ref numbers and emails and the issue is still not resolved.

This is what happens when *********** people are trying to run a business. I am furious!

I have diligently been paying our cellular devices, but since they black listed us due to their incompetence, I will not be paying the 2 new devices upgraded Aug 2020 anymore, unless this problem is resolved.

0
Replies (2)
Vodacom
Vodacom's reply25 Mar 2021, 13:59
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 

Vodacom
Vodacom's reply05 Apr 2021, 13:12
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have rep**** to you via email.  Regards Consumer Website Team