AA
Aziz A

1 reviews | Active since May 2012

17 Nov 2017, 07:43

MOST HORRIFIC SERVICE EVER!!!!

I MISSED A CALL FROM VODACOM YESTERDAY AND I CALLED BACK ON ********** 4 THE CALL WAS IN RELATION TO MY THE DELIVERY OF MY ONLINE ORDER I SPOKE TO A PATRICIA MOLEFE WHO TOLD ME THERE IS A SYSTEM ISSUE AND MY ORDER CANNOT BE RELEASED SHE DID NOT APOLOGIES FOR THE INCONVENIENCE, OFFER ALTERNATIVES, BASICALLY SHE TOLD ME I SHOULD JUST &(*& OFF UNTIL THE SYSTEM ISSUE IS FIXED THERE IS NOTHING NO ONE CAN DO CALL ENDED AND THAT WAS IT, I CALLED AGAIN AND SPOKE TO A SADE I ASKED TO BE TRANSFERRED TO A TEAM LEADER AND SHE PUT ME BACK IN THE SALES QUEUE. I THAN GET THROUGH TO A PHULANI WHO SEEMED TO BE IRRITATED AND ANNOYED AT MY CALL, I ASKED FOR A TEAM LEADER AND SHE PUT ME ON HOLD FOR 10 MINUTES ON HOLD FOR 10 MINUTES IS ABSOLULETLY RIDICULOUS IS THIS THE LEVEL OF SERVICE VODACOM OFFERS?? I AM A NEW CUSTOMER TO VODACOM AND I AM APPALLED AT THE LEVEL OF THE SERVICE RECEIVED AND I AM SERIOUSLY RESCONSIDERING CHOOSING VODACOM

TOTALLY DISGUSTED THE WORST SERVICE I HAVE EVER EXPERIENCED IN MY LIFE TIME

0
Replies (4)
Vodacom
Vodacom's reply17 Nov 2017, 08:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

AA
Aziz A's update18 Nov 2017, 05:25
Reviewer Update
Still no feedback... No one has called and im just left in the dark
AA
Aziz A's update20 Nov 2017, 09:49
Reviewer Update
Still no feedbacj Does vodacom ever respond to queries
Vodacom
Vodacom's reply21 Nov 2017, 16:00
Official

Good day Aziz,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed as per email confirmation received.

Regards
RO