Most horrifc treatment of loyal customer

<p>I loged a query more than a month ago to desputr my out of bundle charges as the call centre agent did not add my data bundle. I was promised that the service department will resolve my query within 14 days. I still have yet to hear from them. Now my account is extremely high and they expect me to fork out the money. Then to top it off it happened again and i loaded a once off data bundle and there was a delay in your system and i once again wnet out of data bundle rates. Now for the second time i havent received any answers. The only answer i got was we cant call the service department we can only email them. I have been a loyal customer for almost ten years. I haven lt experienced any issues with you but this is the worst service i got from any company. Im seriously considering jumping ships</p>