TR
Tertsia R

1 reviews | Active since Apr 2014

04 Aug 2020, 08:46

MOST HORRIBLE SERVICE PROVIDER IN THIS COUNTRY, INCOMPETENCE, LIES ETC

Vodacom is the worst Company to have a cellphone account with. The service is non-existant. Yes this is almost my 10th review of the worst Company in this country. Dont buy from them, dont support them. I made payment arrangements on email, black & white on suggestion of the Customer Care centre to find out after 3 months that what they suggested did not even exist. They suspended my account on Sunday not even finding out what the situation is and eversince I cant get hold of Vodacom, only gets a message saying they will call me back since 8 this morning. How can we pay your account if we as a business cant communicate. I am going to sue Vodacom for not being able to earn a living due to their incompetence of service. I am beyond fedup making calls explaining myself of payments that we arranged to be made on the 7th of each month. Now I am suspended and is losing client business due to their incompetence. You dont even care about the people that has been loyal to you for almost 30 years.

0
Replies (2)
Vodacom
Vodacom's reply04 Aug 2020, 09:00
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
TR
Tertsia R's update04 Aug 2020, 09:13
Reviewer Update
I dont rely on that to be contacted. We dont get contacted at all.