Most horrible service ever!!

The service is ridiculous! I have a fibre line that is constantly off! We've relocated, logged a call on the 2nd of November for relocation to happen end of November, on the 23rd I've heard nothing and called in. They've sent people out and only on the 29th relocation was done. Nothing was working. Comes out that the configuration is wrong due to them installing a new vuma box with my old rooter. On the 1st of December only this issue was resolved ohh it's still not working due to some other issue now. I've called in every night and still nothing nothing nothing is working...however at 00:00 on the 1st their money has been deducted...still with no wifi.