Most horrible Customer call centres

No words can explain the disappointment in calling the customer care centre 111 from your cell phone. Called in and waited 25min for someone to answer the call because i was waiting 7days already for my phone to be unblocked. Then i was told they cannot assist me i insisted on the unblocking department and i was given a cell cell no ********** 799 and was told thats the unblocking department. When i called the phn number it was nothing as to what i was told by a vodacom customer care consultant in the blacklisting department.

What a put off.