Hellopeter
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Gina H

1 reviews | Active since Jul 2015

11 Jan 2018, 10:42

Most Horrible Appalling Service Ever - Follow-up on query from 4 January - no resolution

How Pathetic is this?????

11 days later and I have no response from Vodacom (either tan an automated response that they will contact me......lag weekend!!!!!) and neither is my issue fixed!!!

I am Still MR on my account with the wrong person listed as a the account holder...apparently a male.......despite me sending copies of my ID etc etc Etc!!!!!!!!! I still cannot cancel a data bundle on this account and I still cannot speak to a manager!!!!!!

Good LORD!!!!! Really......And this is this a listed company with shareholders!!!!!!!

Where to from here!!!!! Hello Peter is inundated with complaints that are ignored!!!!! How do you still exist?and more importantly....for how long do you think you are still going to be around with type of service!!!!!??????? Wake-up......you don't sell better products that your competitors......your only real marketing tool is SERVICE....and if that's the case then you know what....you are out of business as you have nothing to MARKET....there is no SERVICE!!!!!

0
Replies (2)
Vodacom
Vodacom's reply11 Jan 2018, 11:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

GH
Gina H's update11 Jan 2018, 14:47
Reviewer Update
Dear RO (Who ever this is), I noted your email, but all the information required was already attached in the Hello Peter complaint as well as on the certified copy of my ID that was sent to you on the 4th. Why are you antagonising your client to continuously repeat themselves with information that can be pulled via the cell phone numbers provided in the complaint as well as from the emailed document??????? Besides, in the complaints from today I referred you to a reference number?????? Do you not read emails/complaints properly before you send a response? Looking at your email responses it is clear that they are again just standard template responses.......you are more concerned with internal red tape that serves your own business processes than in actual customer service. If your manager has a name, can he or she please honor me by contacting me....... This is just getting worse instead of better!!! Refer to: EC-1J2G-2HE5BZ - your antagonizing email EC - 1J2G - 3JBYA9 - Your response to say you received my Id document (But nothing has been actioned since then...you confirmed receipt on 4 Jan at 15h34? Due to your *********** and inefficient processes still have no administration rights on my own account????? but i bet you will not be late with your billing on the 25th of this month?????) Resolve my matter.!!!!!!!!