Most ********** service from Vodacom

It is now 20 days without Fibre Internet service from Vodacom. I have reported this the first time on Saturday 26 November 2022 after being without service already for 2 days (since 24 November). I was issued a ticket nr SR***. I have spoken to 5 different consultants in the call centre. Every time the same story that it has been escalated to a supervisor or management. Absolutely nothing has happened in 18 days. I have requested numerous times for management to call me but they just don't bother. This is the most ********** service I have ever received, and they have the audacity to deduct the full amount of my debit order.