MOST FRUSTRATING SERVICE EXPERIENCE

As customer requesting a settlement letter resulted in hours of stress and in correct feedback . Every agent promised me before close of business or shortly then when I queried the letter 5 hrs later to find they had captured the email address wrong. Ask for a manager got an individual who didnt care about the fact I was promised something that was not going to happen. Didnt care that 5 agents told me the wrong feedback. Just sounded like a robot called me by the wrong name more than 20 times after I corrected him several times. Clearly no one there cares about a customer and enjoys driving a customer to the brink of sheer frustration and they have no choice but close their account. Pathetic. I am demanding for someone to contact me urgently in management who wants to hear why a customer has to go another service provider due pathetic service from Vodacom Customer I dont care department