Most frustrating and *********** customer "care"

<p>I've been experiencing sudden escalating data usage, even during the night when I do not use my phone. My bill has trippled now, while I continuously load data bundles to try combat the escalating usage, live in a free wifi residence and use the hot spot of my work place which I haven't done before this escalation. </p> <p>After numerous attempts through the call center (calls logged which got closed without any feedback); repeatedly mailing the different departments such as customer care and complaints; going into 2 Vodacom shops for guidance and checking my phone settings; phoning and logging another call via an owner of one of the Vodacom shops and using a reference at Vodacom; I can report the following:</p> <p>* at times I spend 40 minutes phoning the call centre - being cut off or battling to hear the consultants due to noise in the background - and then realizing that either another call will be logged or the person has no understanding of the urgency of my problem </p> <p> </p> <p>* e-mails returned shows me that there is incompetence in understanding the issue and urgency </p> <p> </p> <p>* today I received a call from customer care services to tell my yet again I have to wait longer for them to follow up (it has been more than a month of continuous requests for help)</p> <p> </p> <p>* this is my 2nd month of a huge bill and to date no feedback as to how my problem can be resolved </p> <p> </p> <p>* I was referred to a Vodacom employee through a friend - he was very helpful and gave me the following feedback: my calls logged to date were closed; also he mentioned my phone is used as a hotspot which is impossible as my hotspot setting is off and my phone is secure; and another call was logged</p> <p> </p> <p>* threatening to put a stop order on my payment and reporting the non-existing service to social media, did not create any urgency or resolve</p> <p> </p> <p>I honestly am dumb struck. My TIME, SECURITY and FINANCIAL POSITION is NOT respected by this company. *********** staff and no urgency.</p> <p> </p> <p>Shocking!</p> <p> </p> <p> </p>