Most disturbing service

Vodacom is the WORST provider! I have had my fibre with them for over 5 years. Recently requested bank details to be changed but they never did anything so the debit didn’t go off. Now they suspend my line and refused to help activate it even though this is their mess up. Every day we receive notifications of the fibre being down and takes a couple hours to restore yet we still pay the full amount!

Why do I have to bear the consequence of them not doing their jobs?

Is this the pathetic service Vodacom is offering?

Their quality of service and customer service is non-existent.

I had logged multiple calls for the router since November and to date even that is not resolved.

Can someone get back to me to get this resolved asap? Or should I just cancel?

I even emailed the CEO!

Regards