Most dissapointed client

Vodacom customer service is honestly a complete waste of time. The service they render is of most pathetic most embarrassing n completely unacceptable for s company of this magnitude.

On the 30 November 2019 I was called by an upgrades consultant named Mbulelo aka Matthew. He was quick to do the sale but never completed the after sale service. I asked him to cancel my other two contracts but never did so and I got debited for an amount triple to my normal instalment. I then spoke to a lady by the name of Zama two weeks later. She promised me she has logged my refund and to date 16th January 2020 I still haven't received any feedback or refund. By end of December 2019 I called in prob for the 8th time ... I ended up speaking to some sort of teamleader by the name of adolphus sangweni and he promised me I'll be refunded by the latest 13th January 2020 and that he would personally call me atleast ones a week to keep me posted on my query and refund but again to my complete dissapoinment he just vanished for some reason. I spoke to a lady now again Sweetness loyale also a teamleader and seems she also doesn't care about the brand as indirectly she advised me to make use of this media to raise my concern . So seems the staff at their customer service honestly just has no passion for what they do and definitely has no idea of who really is the main asset to the company.

The service I been receiving honestly is nothing to speak about and if you ask me I'd say the staff iare completely *********** and unprofessional. Feels they there to just answer a phone with no passion to assist the clients. There's no customer centricity and they just following the cycle of doing the bare minimum.

Mr Adolphus sangweni I'm still awaiting your feedback and promise you made me two weeks ago. I'm embarrassed to be subscriber to Vodacom

Regards Marwan