Most disgusting service, or LACK of

I have been trying to transfer my personal account over onto my company's business account since the 10th August.

I was given confirmation by Karabo Malupe (the key accounts person that has been assigned to our account) that is would be done by the 1st week in September, which has NOT been done.

I have sent over 20 emails to Karabo asking for feedback as well as a number of phone calls and can never get to speak to this person even after leaving numerous messages, no one contacts me back! When phoning the call centre I get transferred from one department to the next and no one can give me a single answer as to what is going on.

I went and voiced my frustration on the vodacom facebook page, I was simply told to contact the sales team.

Almost 40 days later and still I have no idea why this simple request has not been processed and nobody seems bothered at all to assist!

DISGUSTING TO SAY THE LEAST!!!!!