IE
Ingrid E
1 reviews | Active since May 2024
27 May 2024, 09:35
MOST DISGUSTING SERVICE FROM VODACOM.
MOST DISGUSTING SERVICE FROM VODACOM. I LOGGED A COMPLAINT RE UPGRADE ON 5 DECEMBER AND IT HAS STILL NOT BEEN RESOLVED. AFTER PHONING NUMEROUS TIMES EVENTUALLY GOT HOLD OF ADMIN LADY WHO PROMISED TO CALL ME BACK. I HAVE EMAILED NUMBER OF TIMES AND PHONED AND LEFT MESSAGES AND STILL NOT RESPONSE. IT IS NOW 6 MONTHS LATER AND STILL NOTHING BEEN RESOLVED. THEY JUST IGNORE ME. NEVER EVER DEAL WITH THEM AGAIN. NEVER HAD SUCH DISGUSTING SERVICE.
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Vodacom's replyOfficial
27 May 2024, 10:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 May 2024, 10:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team