CG
Claire G
1 reviews | Active since Jan 2021
11 Jan 2021, 10:13
MOST DISGUSTING SERVICE EVER EXPERIENCED!!!!!!!!!!!!!!!!!!!!!!!!!!
Worst service EVER experienced. 4 months later and still waiting for the relocation team to set up my fibre. I have called everyday for the past 2 weeks and still cannot get assistance. I spent almost 2 hours per day on the phone to 20 different people at Vodacom and CANNOT get any assistance, but yet im still being charged month on month for fibre I cannot get because of Vodacom's incompetence. Its absolutely shocking how a company can allow service like this, and then to top it all off, the entire technical was allowed to go on leave at the same time, so there was nothing that could be done to assist, but now even though they are back, there is still NOTHING that is being done to assist. Shocking, disgusting, ridiculous service. Thank you to one staff member who is trying to do their best however cannot even get the help she needs to get my fibre re-connected, AND SHE WORKS THERE, so what chance do I have????????????????????????????
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Replies (3)
Vodacom's replyOfficial
11 Jan 2021, 12:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jan 2021, 12:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CG
Claire G's updateReviewer Update
11 Jan 2021, 13:35Don't give a copy and paste response and tell me that a consult will call me. We all know its not going to happen.
CG
Claire G's update11 Jan 2021, 13:35
Reviewer Update
Don't give a copy and paste response and tell me that a consult will call me. We all know its not going to happen.
CG
Claire G's updateReviewer Update
13 Jan 2021, 17:22Firstly, let me make this clear that this is NOT a compliment for pathetic vodacom, BUT a compliment for Thuli Marwede. Currently she is your best asset and you should ensure that she remains with you, because without her, clients will drop like flies. She has been absolutely incredible in assisting me and never once gave up even on her day off to make sure that I got help. THANK YOU THULI you are amazing. I wish that company you work for would only employ people like you and not the bunch they currently have. Secondly a big shout out to Themba Khumalo, who also got roped in much to his dissatisfaction im sure, but again followed up when he said he would and also made sure that my 4 month old battle of waiting to get reconnected despite me paying every month got resolved. THANK YOU THEMBA!!! As for the rest of the so called team leads and employees, there are no words to describe the level of complete dissatisfactory service you provide, you should NOT be allowed to treat clients the way you do.
P.S. your copy and paste don't give a dam responses are old now. Think of something new like, gee i don't know, PROVIDING CLIENT SERVICE!!!!!! and don't fool yourselves about identifying issues from my feedback that your team will work "hard" to improve on. You wouldn't know how to do that if someone gave you a manual.
P.S. your copy and paste don't give a dam responses are old now. Think of something new like, gee i don't know, PROVIDING CLIENT SERVICE!!!!!! and don't fool yourselves about identifying issues from my feedback that your team will work "hard" to improve on. You wouldn't know how to do that if someone gave you a manual.
CG
Claire G's update13 Jan 2021, 17:22
Reviewer Update
Firstly, let me make this clear that this is NOT a compliment for pathetic vodacom, BUT a compliment for Thuli Marwede. Currently she is your best asset and you should ensure that she remains with you, because without her, clients will drop like flies. She has been absolutely incredible in assisting me and never once gave up even on her day off to make sure that I got help. THANK YOU THULI you are amazing. I wish that company you work for would only employ people like you and not the bunch they currently have. Secondly a big shout out to Themba Khumalo, who also got roped in much to his dissatisfaction im sure, but again followed up when he said he would and also made sure that my 4 month old battle of waiting to get reconnected despite me paying every month got resolved. THANK YOU THEMBA!!! As for the rest of the so called team leads and employees, there are no words to describe the level of complete dissatisfactory service you provide, you should NOT be allowed to treat clients the way you do.
P.S. your copy and paste don't give a dam responses are old now. Think of something new like, gee i don't know, PROVIDING CLIENT SERVICE!!!!!! and don't fool yourselves about identifying issues from my feedback that your team will work "hard" to improve on. You wouldn't know how to do that if someone gave you a manual.
P.S. your copy and paste don't give a dam responses are old now. Think of something new like, gee i don't know, PROVIDING CLIENT SERVICE!!!!!! and don't fool yourselves about identifying issues from my feedback that your team will work "hard" to improve on. You wouldn't know how to do that if someone gave you a manual.