Most disgusting and disrespectful service received for a 10 year plus customer.

Being a customer of vodacom for over 10 years and getting service like this from them is disgusting. On the 28th of October I received a call from Lindelwa, she offered me a upgrade on my current contract with vodacom and I asked questions and eventually I took up the contract she was excellent and helpful. I was happy with how it all went. i received the new phone in 2 days. When i got the phone i took it same day and got a screen guard and a cover because i asked if it came with a cover she said yes and when i received the phone there was no cover. I excused that and left it. She told me my contract will be on a top up plan and i will pay R399 for the Honor X9c, Honor X watch and a Honor X7of tab... I was happy, i asked to be deducted in December not november, she said no problem. Only thing is i wont get the allocated 1gig and 50 mins that i suppose to get for the new phone. I agreed to that. But on Friday the 31st, I tried to purchase airtime Like usual because i had an emergency. My dad was critical in hospital and i needed the airtime, when i went to purchase it said im not eligible. I called vodacom and they put me through to the Same lady. She apologized and everything and said in 24 hours it will be rectified. That was at 3pm... So she said she will call me on the 1st at 3pm before knocking off from her shift and find out if its done.or its now the 1st at 9.36pm and nothing is done i still cant buy airtime. And she never called me at all. Then this morning i got a message that i have been alocated the airtime and data. Which made me concerned i called vodacom and the guy told me that i received it because she put my deduction for the 31st of November. I got so mad i said that Lindelwa should call me n fix all this. I never asked for my debit order date to change from the 20th to the 31st. And further more a 1gig recurring whatsapp bundle has been added onto my contract and i never opt in to that. I want my stuff to be fixed with immediate effect because i gave the time frame that was asked and nothing was done. I am actually going to consider canceling this and taking up with a different service provider.