DvdM
Dewald van der Merwe

1 reviews | Active since Oct 2015

16 Oct 2015, 11:10

Most difficult company to deal with!!!!

I am traveling a lot and use a lot of roaming , needless to say if you look at my bill I am the type of customer you would like to have.. <br> <br> Now our friends at Vodacom decided it is good to submit my debit order on the 5th of each month and not on the last day of each month... (think that is breach of contract on a monthly base) by that time I have already converted most of my cash in my account to US$. so my debit order returns unpaid....<br> <br> I get a stinking sms from them and then I manually pay the account - no problem <br> but when I wanted to add two more lines to my contract, I got declined for conducting my account in a bad manner, and my account was in arrears by R0.89???? so immediately I paid over R200 to sort out the problem now they owe me R199.11 <br> Nevertheless I am still rejected by them to get two more lines - I have been a customer of Vodacom for the last 15 years and that seems to have no merit. If you phone their customer service the people are so *********** it is scary !!! <br> long and short - if all go well Vodacom is a nice service supplier , once you need their help they are useless!!!!<br> my advice as a consumer - don't deal with them. #CELL C CONTRACT BUY OUT

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Replies (1)
Vodacom
Vodacom's reply16 Oct 2015, 11:25
Official
Hello Dewald961,

Thank you for your posting.

Your enquiry will be investigated and further feedback will be provided in due course.

Kind regards
Vodacom Consumer Website Team