KM
Kat M
1 reviews | Active since Feb 2026
20 Feb 2026, 09:19
Most ************ business platform
In September I called Vodacom to cancel my insurance and yet they failed to cancel it despite confirming that it was canceled. I called three additional times subsequent to that and each time they said that the contract was canceled yet I was still charged. Finally it was removed from my invoice yet a month later I have debit orders for this insurance! This is the most ************ and *****ulent company that I ever did business with and there is literally no platform that is available to raise complaints or even solve them! I am still waiting for my refund and for them to stop *****ing from me!
Helpful (0)
Replies (3)0
Replies (3)Vodacom's replyOfficial
20 Feb 2026, 11:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Feb 2026, 11:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Mar 2026, 15:47Dear Kat Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the Vodasure made contact with you and they are busy assisting. Regards Consumer Website Team
Best regards,
Vodacom's reply03 Mar 2026, 15:47
Official
Dear Kat Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the Vodasure made contact with you and they are busy assisting. Regards Consumer Website Team
Best regards,
KM
Kat M's updateReviewer Update
07 May 2026, 16:48Why is Vodacom now charging me three times my bill when my contracts are fixed??
What avenues must a customer actually use to rectify issues appropriately?? Because it seems like nothing works so far.
What avenues must a customer actually use to rectify issues appropriately?? Because it seems like nothing works so far.
KM
Kat M's update07 May 2026, 16:48
Reviewer Update
Why is Vodacom now charging me three times my bill when my contracts are fixed??
What avenues must a customer actually use to rectify issues appropriately?? Because it seems like nothing works so far.
What avenues must a customer actually use to rectify issues appropriately?? Because it seems like nothing works so far.
