SP
Shirley P
1 reviews | Active since May 2014
20 Oct 2020, 11:19
Most appalling service ever received - Day 20 and still no internet connection
I took out a fibre package with Vodacom on the on the 1st October 2020 and I have had the worst experience ever in the history dealing with an ISP. I had to call in everyday to follow up on my order and often had to repeat the query and resending of documents and finally technicians were sent out on the 19th October 2020 to setup my line. It is day 20 and I still do not have internet connection and have to rely on daily top ups on phone in order to work from home. This has been thee most expensive exercise, definitely do not recommend their service to anyone
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Vodacom's replyOfficial
20 Oct 2020, 14:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Oct 2020, 14:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SP
Shirley P's updateReviewer Update
20 Oct 2020, 14:28I called again today to follow up there is no record or notes on the call with the agent yesterday (19 October 2020) at 5:04pm who promised that he has escalated the issues to activations team and I should have connectivity within 24 hours. The agent I spoke to at today at 2:10PM advised that no notes were made from yesterday or activation logged just hung up on me after I questioned him when he said activation takes 3 days. Please pull these calls and listen to them as this is true reflection on the disgusting service I have received in trying to get my line activated.
SP
Shirley P's update20 Oct 2020, 14:28
Reviewer Update
I called again today to follow up there is no record or notes on the call with the agent yesterday (19 October 2020) at 5:04pm who promised that he has escalated the issues to activations team and I should have connectivity within 24 hours. The agent I spoke to at today at 2:10PM advised that no notes were made from yesterday or activation logged just hung up on me after I questioned him when he said activation takes 3 days. Please pull these calls and listen to them as this is true reflection on the disgusting service I have received in trying to get my line activated.