1 reviews | Active since May 2016

03 Feb 2017, 14:06

Most appalling service ever received!!!

<p>I am at wit's end with Vodacom already....</p> <p> </p> <p>First, my account was suspended, okay fine, paid the account not only in full but 3 months ahead.... You would think that if they said it would take 3 to 7 working days to reactivate the account and reactivate the line that they would be talking the truth..... BULL!!!!</p> <p> </p> <p>Two months down the line, after countless phone calls, standing in lines at a Vodacom, it was FINALLY reactivated..... OR was it?????</p> <p> </p> <p>Received a new bill from Vodacom for 4 times the amount of what my bill should be, the reason.... They never canceled all the add on's like I have instructed them not only telephonically to do, but in writing and in person....</p> <p> </p> <p>No, i refused to pay that bill, and once again my number has been deleted from the system....</p> <p> </p> <p>What kind of service is this???? Pay our incorrect bill or be deleted??????</p> <p> </p> <p>Get your stuff together Vodacom, your not as needed as what you think you are..........</p> <p> </p> <p>Regards</p> <p> </p> <p>Dylan</p>

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Replies (1)
Vodacom
Vodacom's reply03 Feb 2017, 14:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,