Most appalling experience with the Sales

I have had the most appalling experience with the Sales teams at Vodacom, the chatbot Tobi doesn't work its down, and customer care refuses to assist.

My order, placed on the 19th of July 2023, I orders 2 contracts for 2 x Samsung S23 Ultra contracts, 1 was approved, and the 2nd I was told I could not have and to re-apply in 3 months (What a joke) Nevertheless, my 1st order was approved, to call a week later with ZERO feedback, to be told my order was cancelled, for no reason, after days of calling to the Sales number ***, No one can tell me why it was cancelled nor has tangible next steps on how to correct what has been clearly done incorrectly. I was told they can re instate the order, but the deal expired and now I need to pay more??

So Im not allowed 2 contracts My order gets cancelled No one gives me feedback And now I as consumer must face the consequences of paying more for a contract that I can get at my bank for the same price?

I cannot understand how none of the Vodacom self help platforms help and the actual Sales team/helpdesk is clueless.

I've spent at least 3 hours on the phone in the last 3 days and still no resolution.