GN
Goodness N

1 reviews | Active since Dec 2016

25 Jun 2018, 15:20

MOST APPALLING AND PATHETIC SERVICE EVER RECEIVED FROM VODACOM!! WOULD ADVISE YOU NOT TO USE THEM FOR THIS SHOCKING SERVICE

AFTER RUNNING AROUND FOR ALMOST 3 DAYS WITH VODACOM I STILL HAVE NOT MANAGED TO CANCEL MY FIBRE!! I HAD REQUESTED TO USE VODACOM AS AN ISP FOR MY FIBRE BUY BECAUSE THEY TOOK LONG GETTING BACK TO ME I ENDED UP GOING WITH ANOTHER ISP. NOW WHEN MY CURRENT ISP WANTS TO CONFIGURE ME FOR INTERNET THEY CANT CONFIGURE ME BECAUSE VODACOM AGENTS HAVE NOT CANCELLED THE ORDER THEY DID WITH VUMATEL. I DEALT WITH A LADY BY Matlhodi Kgosiemang SHE SENT ME AN EMAIL SAYING THE ORDER WAS CANCELLED WITH VUMATEL AND YET WHEN I CALL VUMATEL THEY SAY VODACOM HAS NOT CANCELLED THE ORDER AND SHOWED ME PROOF. WHY WOULD VODACOM LIE LIKE THAT ESPECIALLY WHEN I WAS ABOUT TO CHOOSE THEM AS MY ISP. I AM STILL STRUGGLING TO GET THE ORDER CANCELLED TILL TODAY WITH VODACOM FIBRE! I HAVE NOT RECEIVED ANY ROUTER OR USED THIER INTERNET AND YET THEY TELLING ME IT WILL TAKE 30 DAYS FOR THEM TO CANCEL A ORDER IF EVEN I'M NOT EVEN USONG THEM AS ISP. THIS IS SHOCKING TO HERE. I WOULD NEVER ALLOW ANYONE TO USE VODACOM FIBRE AFTER THE TREATMENT I GOT.

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Replies (3)
Vodacom
Vodacom's reply25 Jun 2018, 17:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

GN
Goodness N's update26 Jun 2018, 17:32
Reviewer Update
This is honestly pathetic. I place a post here and there is an automated message to greet me. Is this honestly the way Vodacom hides?! “A consultant will make contact in due course” meaning no one will ever contact me! I'm going to Facebook, Twitter and any other platforms I can voice my complaints.
GN
Goodness N's update26 Jun 2018, 17:33
Reviewer Update
Not one person has called me back as yet. I have called the "Call Centre NO Support" every day this entire week and still no response. My query was a assigned to a specific individual, who to date has done NOTHING. I have sent harsh worded emails daily and STILL no response. Vodacom is PATHETIC!! NEVER USE THEM FOR FIBRE...........EVER!!!!