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BOITUMELO M
1 reviews | Active since Jan 2015
28 Nov 2021, 22:25
Moses Hlonhwane is an Idiot
My dad phoned In at Vodacom for a sim swap. He was assisted by an idiot by the name of Moses Hlongwane who can't use his head. My dad asked me to speak to him since he was getting nowhere with him. I spoke to him myself and he was not helpful at all. He refused to transfer me to his manager or even tell me his manager's name. He hung up on me. I demand that Vodacom address this matter with the individual and revert to me. His service is pathetic
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Vodacom's replyOfficial
29 Nov 2021, 07:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Nov 2021, 07:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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BOITUMELO M's updateReviewer Update
29 Nov 2021, 07:42That's not what I asked for. I asked that you address the matter with the individual who was not helpful then revert to me to advise the outcome of your discussion with him. I've already been assisted by someone else. I had to phone in again after the first advisor hung up on me. I know you can trace the call and find this idiot. I have the phone call time frame and the number I used to phone in. I need this guy to phone me back for an apology. You don't hang up on clients after they held on for so long to get help. He ****. How can there be no manager on duty?. How can he tell me that he's not allowed to provide me with his manager's name?. I worked in a call center before and what he told me was nonsense. I doubt he even gave me his correct name. Please call me back to get the number I used to phone in and the time frame, find this guy and get him to phone me back.
BM
BOITUMELO M's update29 Nov 2021, 07:42
Reviewer Update
That's not what I asked for. I asked that you address the matter with the individual who was not helpful then revert to me to advise the outcome of your discussion with him. I've already been assisted by someone else. I had to phone in again after the first advisor hung up on me. I know you can trace the call and find this idiot. I have the phone call time frame and the number I used to phone in. I need this guy to phone me back for an apology. You don't hang up on clients after they held on for so long to get help. He ****. How can there be no manager on duty?. How can he tell me that he's not allowed to provide me with his manager's name?. I worked in a call center before and what he told me was nonsense. I doubt he even gave me his correct name. Please call me back to get the number I used to phone in and the time frame, find this guy and get him to phone me back.