Mortified by my Nov billing

<p>on the 1st woke up to an sms of a debit of R 6544.10 off my cheque acc. I generally pay about R 2k pm for my cellphone bill... what happened now? and also the bigger arguement if my account is abnormally higher than normal, do I not get a courtesy call as a supposed 'Red' aka 'Special clientele' to try alert me of the not-so-normal bill I have apparently managed to accumulate??? I am feeling very hard done by and also paying for a service that actually is half-****ed. suited to one side. to add to this, I called in last week to migrate my cellphone package to an even higher package, something that was meant to be effected from this month. none of which has happened. What must happen now? should i just continue subcribing to the ****piest of service and pay thousands of rands??? such an unprofessional, irresponsible service provider that's looking after its bottom line at all costs. start with learning how to retain clients perhaps?</p>