TJ
Tim J

1 reviews | Active since Aug 2009

09 Nov 2019, 13:46

More Vodacom *****

Dear Vodacom,

This is literally a copy and paste of one of my many previous complaints on the same issue.

Please PAY ()*&*^ ATTENTION!

Month after month after month after month I call you up to complain about what I believe to be your ******* and ********** billing of "content services" on my account.

Each month you apologise, pass a credit for the improper charges, and promise faithfully that it won't happen again.

The following month those charges are back again.

I'm sick and tired of having to call you up every month to get these charges reversed and to listen to the lies about how it won't happen again, only to have to go through the same process the following month.

What is wrong with you?

Why can you not sort it this out properly?

0
Replies (2)
Vodacom
Vodacom's reply09 Nov 2019, 15:45
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply20 Nov 2019, 08:38
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards, Consumer Website Team

Best regards,