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WT
Washington T

1 reviews | Active since Jan 2018

06 Oct 2019, 20:46

More Vodacom Deception

On 19 August 2019 one of my contracts was expiring. I called in to advise Vodacom that I wanted to cancel the contract and make it a prepaid number. But the guy I spoke to said I need not cancel the contract. Instead, he said he would give me "discounted airtime". What he did not tell me was that this would be another 24 month contract.

I then complained on hellopeter and the changes he made for one of my contracts were reversed. Now as I logon to MyVodacom I realise that he made changes to another one of my contracts. I want this reversed as well.

I have been a loyal Vodacom customer for five years and I have six (6) contracts with Vodacom. I do not deserve such type of deception.

0
Replies (2)
Vodacom
Vodacom's reply07 Oct 2019, 07:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply23 Oct 2019, 09:41
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team

Best regards,