JM
Jocelyn M

1 reviews | Active since Jun 2015

15 Jun 2015, 10:33

MORE UNHELPFUL THAN HELPFUL

I do NOT recommend VODACOM for companies business contracts!! YOU can expect two working days just for them to even look at your problem , then you need to email them and that can take another 24Hours for them to attend , so expect a loss of 3 or more days when you have a problem on your contract. The call centres are useless at assisting you can phone and each time have a different response to the problem. I purchased 3 Contracts worth R79 200.00 Top of the range contracts from Vodacom Greenstone , Allen assisted on the contract and will tell you the world just to get the deal, once the deal is done and you experience all the after affects and mistakes his made on the account.He failed to inform me of the contract we added to our account would have a fee and id be billed the instalment amount twice in one month he also billed us the full handset amount instead of monthly amount softlocking the 3 phones for 4 days . He also did not give us our phone covers as promised on TV adds currently running. Now he avoids my calls, when I asked to speak to a manager his never there (SHAUN} Allen also gave me a **** email address for Shaun. I will be taking this further!

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