MORE unauthorized payments to Vodacom from my account

Months have gone by since my last debacle with Vodacom, where they continued to debit my account for a certain amount even after telling me that all their services to me were terminated. That was eventually resolved and I had to settle for receiving some free data as 'reimbur*****t.'

Anyway, fast-forward to December and January, and I notice that ONCE AGAIN Vodacom has started to debit my account for an amount of R60 each month.

The reason for my complaint is twofold: Both the unsolicited payment to Vodacom which I know nothing about and did NOT authorize, as well as the extreme difficulty getting in touch with an actual person at Vodacom. Their self-service portals have always been a nightmare. I do NOT wish to register for a MyVodacom account. All I want is to be able to speak to a customer service agent on the phone and get this matter resolved IMMEDIATELY. If money is being taken from me without my consent, you should not be making me jump trough hoops to resolve the matter.

Please get in touch with me, this is very distressing. I have provided the reference that the debit order shows me in the 'Reference Number' box below.